How to Use | Live vs On-Demand | Registering for Live or On-Demand Webcast | Getting the Seminar Materials | Earning ICLE Certificate Program or MCLE Credits | Troubleshooting Webcasts
How to Use
Live vs On-Demand
Registering for Live
or On-Demand Webcast
Getting the Seminar Materials
Earning Credits
Troubleshooting Webcasts
Need more help? Contact ICLE at
icle@umich.edu
or
call toll free 877-229-4350 Mon - Fri 8am -
5pm.
NOTE: Live and on-demand webcasts will not work in Netscape 4.x
or lower versions.
How to Use
Finding a Webcast
Already registered for a webcast? Try this:
- Log in to the ICLE Web site with your user name and password. This will take you to the My ICLE page.
- On the My ICLE page, click on "My Account," which appears in the NOTICES column, on the right side of the page.
- On the My Account page, click on Seminar Registrations to see the webcast(s) you are registered for.
- Click on the webcast link next to the title of the seminar.
If you do not know your user name and password, call us at 877-229-4350 Mon - Fri 8am - 5pm.
Using "Search" to find on-demand webcasts:
Using "Browse" to find on-demand webcasts:
-
On the On-Demand Seminars & Materials page:
To the right of "Browse," click on the drop-down box "By practice area" and a list of practice areas will appear. Choose a practice area and click GO and list of subtopics will appear. Click on a subtopic to see a list of webcasts or click on "View All Resources," at the top of the page, to see all the webcasts in the practice area.
Starting the Webcast
-
On the webcast page: choose Windows Media Player
(
click
for a free download
) or RealPlayer (
click
for a free download
) by clicking on the player icon on the top left
side of the page. ICLE recommends Windows Media Player for top performance.
-
Select a topic, then click Play. On the left side of
the webcast page, you'll find a list of seminar topics in the box called
"Topics." The first topic in the list is by default selected. To choose
another topic, scroll down in the list and click on another topic title.
To start the video, click the play button on the Windows Media Player
toolbar or RealPlayer toolbar.
Figure 1: Windows
Media Player Controls
Figure 2: RealPlayer Controls
|
What Are the Minimum System Requirements for Live and On-Demand Webcasts?
-
Windows Media Player (recommended)
Click
for a free download
or
RealPlayer
Click
for a free download
.
After installation,
reload your browser to activate plugin.
-
Adobe Reader
Click
for a free download
.
-
Internet Explorer
(IE 6 or higher recommended)
Click
for a free download of Internet Explorer
NOTE: Online Seminars may not
work in Netscape, Mozilla or FireFox.
-
DSL or Cable Modem connection 768kbps or higher
NOTE: Due to the high bandwidth requirements
of streaming video a dial up connection will not accomodate the full
webcast experience. If you must use a dial up connection we recommend
viewing the webcast with Real Player after the webcast becomes available on-demand. This
should allow you to hear the audio portion of the webcast and see
a static image on the screen that updates every few seconds.
-
Screen resolution 800 x 600
- Sound card & speakers
How Do I Ask a Question?
Live:
Questions for speakers may only be submitted during the
live webcast. To submit a question for the speaker to answer during
the Question and Answer period:
-
Click on the Ask a Question tab near the top of the page,
just beneath the seminar title.
The Question and Answer page will appear.
-
Type a subject line, for example, a short description
of your question, in the Topic body box.
- Type your question in the body box under Question.
-
Submit your Question by clicking the Submit
button.
On-demand:
The discussion forum is used for on-demand webcasts only.
It allows you to post questions, comments and discussion comments to
your peers watching the seminar. To post a comment:
-
Click on the Post a Comment tab at the top of the page. This
discussion forum page will appear.
-
Type a subject line, for example, a short description
of your comment, in the Subject body box.
- Type your name in the Name body box.
- Type your comment in the body box under Comment.
- Submit your comment by clicking the Submit button.
You can review past comments by scrolling down to the
heading Past Comments.
Live vs On-Demand
What's the Difference Between Live and On-Demand Webcasts?
A live webcast allows you to watch the seminar as it
is happening and even submit questions to the speaker. On-demand webcasts
are recorded versions of the live events and are available within three
weeks of the live date.
Please note: Live webcasts
are subject to interruptions caused by normal internet traffic. If you are not an
ICLE Partner but have purchased a live webcast, you will automatically receive
90-day access to the on-demand webcast so that, if you experience difficulty,
you can view the entire presentation without these interruptions. ICLE Partners
have unlimited access to all webcasts.
|
Live and on-demand webcast
comparison chart
|
| |
Live Webcast |
On-Demand Webcast |
| Watch the presentation |
Live |
Recorded and edited |
| Print online materials from your computer |
Yes |
Yes |
| Submit questions to speaker |
Yes |
No |
| Participate in discussion forum |
No |
Yes |
| Qualify for ICLE Certificate Program credit |
Yes* |
Yes* |
| Qualify for CLE credit |
Check with your state |
Check with your state |
| Can be viewed with Windows Media Player |
Yes
|
Yes
|
| Can be viewed with RealPlayer |
Yes |
Yes |
*Limit of 5 webcasts for certificate programs.
Who Can Access Live and On-Demand Webcasts?
Any individual, including in-state and out-of-state
attorneys and non-attorneys, can register for
webcasts. Registration is free for ICLE Partners. Please note that we
do not offer firm or group registrations for webcasts because it's generally
a better value for a group to buy the Partnership.
Attendance exceptions for ICLE cosponsors and educational organizations
are part of the negotiated agreement with each organization. To find
out more about these agreements, contact ICLE's Customer Service Department
at 877-229-4350
.
How Long Do I Have to View an On-Demand Webcast?
ICLE Partners: You have unlimited access to all webcasts.
Non-ICLE Partners: You have 90 days from the date of purchase to view an on-demand webcast.
Additionally, if you register for a live webcast, you will receive 90-day
access to the on-demand version as soon as it becomes available (within
three weeks after the live event).
Registering for a Webcast
How Can I Register for a Live Webcast?
You can browse our upcoming seminars and certificate
programs at any time from any place on our web site by hovering your
cursor over the Seminars tab at the top of our web
page and choosing Seminars and Seminar Products.
To browse upcoming seminars:
-
If you are an ICLE Partner, you could receive
discounts for many of our products or seminars. Log in before purchasing
a product to be sure you are getting the lowest price available to
you.
-
Hover your cursor over the Seminar tab then
click Seminars and Seminar Products or
Certificate
Programs
in the brown bar to view a list of our upcoming
seminars.
-
Once you click on a collection (e.g.,
Seminars
and Seminar Products
) you will be able to search and browse
for products within the collection.
Can I Transfer From a Live or Video Replay Seminar to a Webcast?
There are no restrictions on when a customer can
transfer between a live or video replay presentation and a live or on-demand webcast.
Customers who miss the live or video replay presentation and transfer to the
webcast will not, however, be mailed a seminar handbook.
I'm an ICLE Partner - Do I Have to Register for a Webcast?
ICLE Partners must register for live
webcasts before viewing them. However, ICLE Partners can view
on-demand
webcasts at any time (without registering) by logging into
ICLE's website and clicking on On-Demand Seminars & Materials
under the Partnership links.
Can I Extend My Access to an On-Demand Webcast?
Yes. You can extend your 90-day access to an on-demand
webcast for $50 by calling ICLE at 877-229-4350 Mon - Fri 8am - 5pm.
Can I Cancel My Webcast Purchase?
Yes. You may cancel your webcast purchase any time
before the live presentation. A $15 cancellation fee will apply.
My Webcast Didn't Work, Can I Have a Refund?
No. We will not issue refunds for live webcasts after
the live event. Please note, however, that you will receive 90-day access
to the on-demand presentation as part of your purchase. If you experience
difficulty viewing the seminar due to internet traffic, try viewing
the seminar again once the on-demand version is available (typically
within three weeks of the live event).
Can I Watch a Webcast With Other Attorneys in My Firm?
ICLE does not offer firm or group registration pricing
for live or on-demand webcasts because it is generally a better value
for a group to buy the Partnership. Registration for a webcast
allows access for one viewer. Please review the Partnership subscriber agreement for
more information. Attendance exceptions for ICLE cosponsors and educational
organizations are part of the negotiated agreement with each organization.
To find out more about these agreements, contact ICLE's Customer Service
Department at 877-229-4350
.
Getting the Seminar Materials
How Do I Get the Seminar Materials?
The seminar materials are displayed for
each topic as you view the live or on-demand webcast. You can also
print a PDF version of each topic in the seminar.
When Are the Seminar Materials Available?
Seminar materials are generally available 48 hours before the live
webcast date.
How Do I View and Print Seminar Materials?
To access the written materials for the seminar, click the Materials
tab at the top of the page. Print the materials by clicking 
at the top of the seminar materials.
How do I View PowerPoint Presentations?
Click on the Materials tab at the top of the page. If PowerPoint
Slides are available for this topic the 
link will appear
at the top of the seminar materials. When you click on this link the slides
will appear in a new browser window.
Earning ICLE Certificate Program or MCLE Credits
Qualifying for ICLE Certificate Program Credit
You can receive ICLE Certificate Program credit for watching some ICLE webcasts. See ICLE's
Probate & Estate Planning and
Family Law Certificate Program requirements for more information.
Qualifying for MCLE Credit
ICLE does not guarantee that our webcasts will qualify
for MCLE credit in your state. Check with your state before registering.
Will ICLE Submit My MCLE Credit Information for a Webcast?
No. ICLE will not submit any information to your state regarding MCLE
credit for webcasts. ICLE does not guarantee that our webcasts will qualify for MCLE
credit in your state. Check with your state before registering.
How Do I Earn Credit for Watching a Webcast?
Live webcast:
- You must register for any live webcast.
-
If you are watching a live webcast for credit, you
must watch for credit codes that will appear in the video window.
Write down the codes as they appear. You will be required to enter
them before printing your certificate of completion. You must watch
the entire live webcast to receive credit.
-
You must complete the evaluation at the end of the
webcast.
-
Please print a copy of your certificate of completion
for your records.
On-demand webcast:
-
If you are watching an on-demand webcast, you must watch
the entire webcast. Although you can pause or stop the seminar and
return to it later, be sure to note which section you are watching
when you stop so you may return to it. A credit code will appear in
each topic. Write down the codes as they appear. You will be required
to enter them before downloading your certificate of completion.
-
You must complete the evaluation at the end of the
webcast.
-
Please print a copy of your certificate of completion
for your records.
Do I Have to Complete an Evaluation?
You must complete an evaluation if you are trying
to receive ICLE Certificate Program or MCLE credit. Otherwise, completing
the evaluation is optional.
How Do I Get a Certificate of Completion?
You can receive a certificate of completion if you choose to watch a
seminar for ICLE Certificate Program or MCLE credit. You will receive
the certificate of completion only if you watch the entire seminar,
complete an evaluation, and enter credit codes.
Troubleshooting Webcasts
I Have Windows Media Player 6.4 (Windows NT),But the Windows Media Videos Do Not Play.
Windows Media Player 6.4 is not compatible with ICLE webcasts. Upgrade
to a newer version of Windows (Windows 98, Me, 2000, XP, or Vista) and
to Windows Media Player 9, 10, or 11.
I Have Just Installed RealPlayer, But the Plugin Still Isn't Working.
Try closing all open browsers, then reopen the browser. Navigate back
to the Online Seminar, and RealPlayer should function fine.
Is the Audio Playing, But No Sound Is Coming Out?
Does your computer have a sound card? A sound card
is a standard piece of computer hardware that enables you to listen
to the sounds your computer is making. If your computer has speakers
or headphones and/or if it plays sound effects when you turn it on and
off, then it has a sound card. If not, then you probably don't have
a sound card. Check with a computer store about getting one installed.
I Have a Sound Card, and the Audio Is Playing, But I Still Can't Hear it. What Do I Do?
1. If your computer can play sounds, but you still
can't hear them, make sure the headphones or speakers are connected
properly (check your instruction manuals) and adjust the volume control
knob on your speakers. If you still don't receive sound, try # 2.
2. Check the Control settings on your computer. Look at the taskbar
and locate the sound icon: 
.
Make sure the volume setting is turned up and the mute box is unchecked.
If you don't see this icon
,
try # 3.
3. Check the Multimedia Control Panel. The Control Panel can be found
under the Windows Start Menu>Settings>Control Panel>Multimedia
(may differ depending on your operating system; consult your computer's
user manual if you cannot find this setting). Adjust the audio setting.
4. Each media player also has a volume control. Make sure the volume
setting is turned up and the mute box is unchecked.
5.
Is your connection OK? If you aren't connected
to the Internet, you won't hear anything. To listen to a webcast, you
must be connected.
I Use AOL and am Having Trouble Accessing Online Seminars. What Can I Do?
Open another browser (while using AOL as your Internet
provider).
I Can Never Connect - it Always Says it's Buffering, or I Wait and Error Messages Pop Up.
Internet traffic:
If RealPlayer or Windows Media Player doesn't connect,
but you've managed to get it working before, the problem may be caused
by Internet traffic. This happens when too many people try to access
the same piece of audio or video. Try closing your browser, then reopening
it to establish a new connection. If you are watching an on-demand webcast,
try connecting again later. Peak weekday hours for Internet traffic
are typically 2-5 pm EST.
Networks and firewalls:
If your computer is on an office network, Internet
access may be restricted using a firewall. Ask your network administrator
to make the necessary changes to permit you to access ICLE's
webcasts through Windows Media Player (or Real Player for on-demand webcasts).
Additional help:
Try the
Windows
Media Player help pages
or the
RealPlayer
help pages
which provide detailed information.
Why Can't I Fast Forward or Change Topics During My Webcast?
You can fast forward or view out of order any on-demand webcast as long as you are not watching the on-demand webcast for ICLE
certificate program or MCLE credit. (ICLE must restrict your ability
to fast forward or view seminar topics out of order for these seminars
to ensure you watched the entire program.) If you do not require ICLE
certificate program or MCLE credit for your seminar and are having difficulty
fast forwarding or changing topics, please contact ICLE at 877-229-4350
to change your access rights to this seminar.
Need more help? Contact ICLE by
icle@umich.edu
or toll free
877-229-4350
Mon - Fri 8am - 5pm.